In this episode, Kirsten introduces her newest program, Million Dollar Team. She shares her journey managing team members and that team productivity is all about proficiency and process. Learn what the Million Dollar Team program includes and if it is right for you.
*Please Note: This transcript is based on an outline and may contain typos, word switches, abbreviations, etc. These are provided for your convenience and are not proofread prior to being made available.
Hello Part Time Millionaires! I am so excited for this episode because I’m going to introduce you to my newest program and truly I thought I couldn’t do better than Million Dollar Email but turns out I’ve got a LOT of value to give.
Many people don’t realize that I have had a Team ever since I was a Side Hustler. I started delegating my DFY Work to one team member that would complete things for me while I was at work. I was making $30,000 months in my Agency, working Part Time on my business and with just 2 Team Members.
As I was planning to leave my job, I wanted to scale my income, but the only way I knew how to do that while still working part time, which is what I wanted, was to get more team members. So that’s what I did. I added on 3 more people and I had a bigger team, but with lower productivity.
Team Producivity is all about proficiency and process. If you don’t have a high proficiency, you need an iron tight process. If you don’t have process, you’re relying on proficiency.
And we really didn’t have either. We were offering too many services for one thing – that was the problem with our process, and our Team just wasn’t proficient enough for the deadlines we were trying to hit, so I started losing a lot of profit and working a lot more in order to maintain everything.
I didn’t understand the concept of team productivity being as simple as proficiency and process.
At that time, I believed that in order to fix this problem, I either needed more team members or I needed my current team members to be full time.
I was so stressed and overworked that I hired someone to consult on my team. We strategized a department model. Where as we grew, we would grow mini departments. That means every few clients, my team would get bigger. I’d have more people to manage and pay.
I also decided to pay one of my contractors significantly more money so they could take less clients in their business and to run the Team so I didn’t have to.
None of that worked out for me, none of it!
I did everything to try to bandaid the situation.
I hired family members and friends because I thought if I trained people who weren’t entrepreneurs that’d be better.
I made people employees because I thought that’d create more loyalty on the team.
I asked people if they would commit to my mission, which I wasn’t even clear of.
It was a hot mess.
I ended up with such a big team and so much payroll anxiety and so much stress, that I stopped having my period and was having false pregnancy symptoms. I’m talking nausea, bloating, and all the other stuff. I took at least 10 tests because I fully thought I was pregnant. The Doctor said I was just under severe stress.
It finally came to me that maybe I needed to fix my process: So I raised my prices, simplified my services, and released some clients. Then, I initiated a proficiency mission. Where I helped my team members become proficient on the top
Platforms and learn how to think conceptually enough to be able to take on any platform that comes their way, and it worked!! and it really felt like things were getting better.
The only thing I had yet to address though, was me.
By this time I went from a Team of 10 to a Team of 5 and things truly felt they were getting better. I was only working 5 hours a month on my Agency because I implemented productivity techniques.
But deep down, I thought it was the Agency Life that almost took me out, now I know it wasn’t that at all. But at that time, you couldn’t tell me different and I wanted out. I knew I wanted out because even when things were going well, I felt done. I was just tired.
I asked 2 of my top team members to be employees and they said yes. I said the hours will be low right now but I hope they’ll pick up soon!
That didn’t work out for me either.
What I’m trying to show you is that I played out literally every textbook mistake I now warn against! I played it ALLL out. I wasn’t letting my contractors be contractors, I was mothering my team, and I was just a hot mess.
The turning point for me, was NOT cute either.
I addressed productivity. But I didn’t address leadership.
All my agency clients were offboarded at once and I had a team I thought I needed to provide hours for. So I had them do meaningless, non needle moving projects JUST so I could pay them. But guess what? I stopped profiting completely.
And me mothering my team did nothing for me, it just made it worse.
I had an employee file for unemployment after leaving and had to deal with the legalities of that.
I had 2 people leave at once, painfully.
And I had to have hard conversations with others, including family members that felt soul crushing.
The Millionaires did not tell me this was going to happen!!!
And truly, I believe that if I had ME as I am today back then, I would’ve had my agency for longer and it would have been a lot less painful.
I’m happy to report that my Team and the way I lead them looks completely different now.
I have 3 Team Members and they are all contractors. They live their happy life and run their business and I live my happy life and run mine.
They support me in exactly what I need the most support in. We are all boundaried and we all keep things simple. I work Part Time and my payroll is peaceful. I am able to take extended breaks and completely delegate my Operations and Client Delivery.
I trust them to handle complex customer service issues without my input. I know exactly how to ask for what I want and receive it. They know how to lead their role and keep me in mine. I’m able to scale my business bigger and bigger without working more hours. In fact, I have served over 100 clients this year already without working more.
And I want this for you.
If you’re someone that values a Part Time Schedule but want a Million Dollar Business, then you are going to need a high performing Team and a highly coached CEO.
That’s why I’m now announcing my new program, Million Dollar Team.
Million Dollar Team is a Group Advisory, where I am going to help Coaches and Agency Owners create a YOU Optional Business.
In just 90 Days, you’re going to completely delegate your Operations and Client Delivery using our Out of Operations Plan.
Then, you’re going to be able to implement a Lifestyle Hiring Plan. I’m talking nannies, glam teams, and private chefs and get coached every step of the way.
For example, I’m helping a client go on a 6 month Maternity Leave, I’m planning my own 3 Month Europe Trip, and I have clients who want to lean into new projects without any stress over their current offers.
You will know how to hold your team to a high standard and when to release them, without guilt.
You will know how to effectively manage a team of contractors regardless of how many other clients they have or what their ambitions are outside of your business.
You will have a lean team of no more than 5 people, maybe less (yes even as an Agency Owner!)
We help you redesign your current team, compassionately release anyone that isn’t needed, recalibrate your team dynamics and then regain your precious time – without needing to hire anyone full time.
Million Dollar Team is the only Advisory that helps you replace premature employee hiring advice with a simple plan to effectively and consciously lead your team to $1M+ with just contractors.
We dismantle everything you were taught about hiring and leading a team in the online space so you can avoid replicating all the reasons you left your 9-5 in your own team practices.
Is this for you?
Here is what the program includes:
You will learn the key concepts, frameworks, and philosophies of the program that you can listen to on the go once you join.
We will help you come up with an Out Of Operations Plan that has you working no more than 10 hours a week so you can finally have full permission and confidence to step away and go live your Million Dollar Life.
Once you’re completely Out of Operations, we will help you prepare a Lifestyle Hiring Plan. We’re talking nannies, glam teams, and personal assistants so you can be supported from front to back.
You will be able to drop into Slack at anytime with questions related to Team Leadership, Systems, Client Delivery Training, Hard Conversations, and more.
Every week, you will be able to get coaching and see others get coached. You will have the support you need as a CEO to navigate Team Hiring, Transitions, Delegation Techniques, Systems Strategy, CEO Mindset Mastery and more.
You’re not going to be the only one on your Team getting coached anymore. Your Team will be invited to a Monthly Group Call that will not be recorded so they can get coached clean and freely. This will help me offer an outside perspective to stabilise your Dynamics so you don’t have to do it alone. Your team will learn how to become Leaders in their Role inside your business while running their own.
There will also be a course just for your Contractors to enjoy that will teach them how to manage their time and mindsets effectively as a busy business owner and team member for you. They will also learn how to communicate with you as the CEO so you don’t feel like you’re carrying all the weight.
*We do not accept clients who currently have team members that are being paid below minimum US wage. You must be willing to pay high ticket for your service providers, regardless of where they live. If you are currently paying below minimum wage and want to join, you will be required to raise the rate for your team within 30 days.
We begin the program in September 2022.
You will work the Million Dollar Team Process and we will address all your team needs at each level of your business.
And I have so much more to say about Million Dollar Team Strategy, which is why I am going to invite you to join my Email List at www.kirstenroldan.com, it’ll be in my show notes as well, so you can learn more about my approach to Team Strategy and what exactly I will help you with inside the program.
I will be sending emails that you’re going to love over there and that is where you’ll be able to join the program.