Stop Saying You Want In-House Support

Episode Summary:

In this episode, Kirsten shares why in-house support doesn’t always solve your problems. Learn why hiring in-house support for the wrong reasons is a huge waste of time and money.

Register for the webinar: The Team, Systems and Mindset You Need to Scale from $100K-$1M a Year, Peacefully at kirstenroldan.com/webinar.

Transcript:

*Please Note: This transcript is based on an outline and may contain typos, word switches, abbreviations, etc. These are provided for your convenience and are not proofread prior to being made available.

Hello peaceful millionaires, today we are going to get spicy because I am so tired of hearing people say they want in-house support so we are going to clear this up today.

The reason I want to clear this up is because usually people will say they’d rather have in house support than an agency and this usually has them hiring for wrong reasons or actually overhiring.

I’ve also seen this thought process lead CEOs to hire an employee when they don’t need to.

So, in this episode we are going to go over:

• Why you may want to hire in-house support
• Why in-house support is not better than an agency
• Why hiring in-house support for the wrong reasons is a huge waste of time and money

And more

Okay so why do people usually want to hire in-house support?

There are 3 main reasons people want to hire in-house support:

• They want to speak to one person
• They want fast reply back times
• They want someone to work in their systems

Usually people will tell me they want to hire an in house marketing manager to help with their launches, ads and funnels. Or they want an in-house ops manager to help them run their entire business. Or they want an in-house designer so they can get as many designs as possible.

What people don’t realize is you can have all these things with an agency.

• Most agencies have a point of contact person or you can request one.
• Most agencies that are offering retainer services and not projects have a 24-48 hour reply back and turnaround time or you can request one.
• Depending on the type of role you’re looking for, most agencies will work within your systems or you’ll have to work within theirs – but who cares? For example, my ops team works in my systems because that makes the most sense. But my design team has their own systems, but I don’t even manage that so I don’t care – my Ops Team does.

A lot of you are looking for in-house support rather than an agency instead of just asking for what support you’re looking for. Also, some of y’all think an agency needs to be in your systems when they really don’t, you and your team just need to be more organized.

I currently work with an operations agency and a design agency, and it is better than in-house support.

Here’s why:

• I always have support, even when they are on vacation. Before my ops manager had an agency, she would go on vacation and we’d have to hand over operational tasks to a co-coach, which was fine – but not ideal. Now, when she goes on vacation – operations is still completely covered. Also, she has gotten more responsive with an agency. Because now I have a point of contact to communicate with rather than having to wait until her head isn’t down to check slack.
• My design agency came in with their own systems so I didn’t have to prepare design systems for them to work in my business, we just follow theirs. We have a point of contact, they reply back and turnaround things quickly, and it’s easy.
• I have another client that spent $25,000 on in-house support, just to realize she wanted an agency. Because hiring in-house support means creating in-house systems, and if you don’t want to do that then you are just wasting time and money instead of just hiring an agency that has those things.

Hiring in-house support for the wrong reasons is a huge waste of time and money. I have a client that came to me and wanted to hire a marketing assistant because she wants to get more launch content out there than she’s currently doing, and she just wants extra hands.

When I asked her why she isn’t currently getting more launch content out, she said she doesn’t have time. When I asked her why she doesn’t have time, she said it’s because she has to re-work her calendar.

One of my philosophies is not to make decisions on bad and busy weeks. So I said you need to evaluate why you aren’t getting more launch content out AFTER you apply your new calendar system. Then she realized, “oh I actually won’t have this issue once I have that in place.”

That saved her thousands of dollars a month in payroll.

The last thing I’ll say is a lot of y’all don’t like the idea of agencies having clients beside you and you worry that will limit your support.

When really, you need to ask them what their systems for working with clients are and you need to be a better CEO and have systems that make it easy to work with you. You want someone to drop everything the moment you call them because you’re not organized and you’re not delegating far enough in advance or not properly.

That is just going to have you overhiring and overpaying.

If you want to know what team, systems and mindset you need to scale to $1M a year and beyond peacefully, then you’re going to want to get ready to join Million Dollar CEO when we open on August 30th after our webinar.

See you in the next episode.